FAQ

Orders & Shipping

How long does shipping take? We offer free shipping across South Africa. Standard delivery takes 3-5 business days to major cities (Johannesburg, Cape Town, Durban, Pretoria) and 5-7 business days to other areas. Please note: Orders placed after 20 December may arrive after Christmas.

Do you ship internationally? Currently, we only ship within South Africa. International shipping is coming soon!

How can I track my order? Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery progress.

What if I need my order urgently? For urgent orders, please contact us at [your email] and we'll do our best to expedite your delivery.

Products & Usage

Are your beauty tools suitable for all hair types? Yes! Our wireless straightening combs and hair curlers work beautifully on all hair types—straight, wavy, curly, thick, thin, and even extensions.

How long does the battery last on wireless products?

  • SilkGlide™ Wireless Straightening Comb: Multiple uses per charge
  • CurlPro™ Cordless Hair Curler: Up to 60 minutes of continuous use
  • All products feature USB Type-C fast charging for convenience

Are the products waterproof?

  • SmoothTouch™ Electric Shaver: IPX6 waterproof (fully submersible, safe for shower use)
  • SmilePro™ 360° Toothbrush: IPX7 waterproof (fully waterproof)
  • Hair styling tools are NOT waterproof and should be kept away from water

How do I clean my beauty tools?

  • Hair tools: Wipe with a soft, dry cloth after each use
  • Electric shaver: Rinse under running water after use
  • Toothbrush: Rinse thoroughly under water
  • Makeup brush cleaner: Empty water after each use and wipe dry

Returns & Exchanges

What is your return policy? We offer a 30-day return policy on all unused products in original packaging. If you're not completely satisfied, contact us within 30 days of delivery for a full refund or exchange.

How do I return a product? Email us at [your email] with your order number and reason for return. We'll provide return instructions and a return authorization number.

Do I have to pay for return shipping? Return shipping costs are the customer's responsibility unless the product is defective or we sent the wrong item.

What if my product arrives damaged? Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.

Payment & Security

What payment methods do you accept? We accept all major credit cards, debit cards, and secure payment methods through Shopify's encrypted checkout.

Is my payment information secure? Absolutely. We use Shopify's secure, PCI-compliant payment processing. We never store your credit card information.

Can I change or cancel my order? Contact us immediately at info@clorvee.co.za. If your order hasn't shipped yet, we can modify or cancel it. Once shipped, standard return policies apply.

Product Care & Warranty

How long is the warranty? All Clorvee products come with a 1-year manufacturer's warranty against defects in materials and workmanship.

What does the warranty cover? The warranty covers manufacturing defects and malfunctions under normal use. It does not cover damage from misuse, accidents, or normal wear and tear.

How do I make a warranty claim? Email us at [your email] with your order number, product details, and description of the issue. We'll guide you through the warranty process.

How can I extend the life of my beauty tools?

  • Charge fully before first use
  • Store in a cool, dry place
  • Clean after each use according to product instructions
  • Avoid dropping or exposing to extreme temperatures

Gift Services

Do you offer gift wrapping? Yes! We offer complimentary luxury gift wrapping during the festive season. Select the gift wrapping option at checkout.

Can I include a gift message? Absolutely! Add your personalized message in the "Order Notes" section at checkout, and we'll include it with your gift.

Can I ship directly to the recipient? Yes! Simply enter the recipient's address as the shipping address during checkout.

Contact & Support

How can I contact customer service?

  • Email: info@clorvee.co.za
  • Response time: Within 24 hours (Monday-Friday)
  • Phone: 0825526896

Do you have a physical store? We're an online-only boutique, allowing us to offer premium products at competitive prices.

Can I visit a showroom to see products?Currently, we operate exclusively online. However, all products come with detailed descriptions, specifications, and our 30-day return policy for your peace of mind.

About Our Products

Where are your products made? Our products are manufactured to our exacting specifications and quality standards, ensuring premium performance and durability.

Are your products cruelty-free? Yes! None of our beauty tools are tested on animals.

Do you offer bulk or wholesale pricing? For bulk orders or wholesale inquiries, please email us at info@clorvee.co.za for special pricing.

Still have questions? We're here to help! Contact us at info@clorvee.co.za and we'll get back to you within 24 hours.